• Efraim Taranto 6
  • NEWBIE
  • 0 Points
  • Member since 2018

  • Chatter
    Feed
  • 0
    Best Answers
  • 0
    Likes Received
  • 0
    Likes Given
  • 0
    Questions
  • 1
    Replies
Hello,

We recently created one record type and page layout for case object. Upon case creation we wanted to fire Active assignment rules and by selecting the "Assign using active assignment rules" optional check box we are able to acheive it. Case is getting created successfully and assgned to Queue. 

But upon case EDIT also Assignment Rules are firing since we have selected 'Default' ceckbox for Assignment Rules on page layout level. That's the reason why AR are firing. We don't want AR firing upon case edit? What actions do I need to take to prevent this?

Any suggestions plz..

Thanks,
Srinu
  • February 25, 2016
  • Like
  • 0