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  • Heena Patel
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2 replies

Community 360

We would like to enable the Community 360 feature in our org.                  However our community is set up on Salesforce Classic but our Service Cloud is on Salesforce Lightning. With this configuration would it be possible to enable the Community 360 feature in our Salesforce Community? Thank you
2 replies

End user Service Cloud app to add case comments

Is anyone aware of a SF Lightning Service Cloud app that can be used by an end user to add case comments to their case? Thanks in advance
1 replies

Einstein Chatbot Features

Do Einstein Chatbots have the following features:
Admin Panel for Intent
Learning ability to show a % confidence of an answer provided
Diagnostic or troubleshooting tools
Screensharing or recording
Non-tecnical Admin UI
Highlights missing intents
Can the bot be placed anywhere or is there a placement restriction
User Friendly Admin Panel for Intents or AI Learning

Thank you
0 replies

API Name - Open Case Escalation

Does anyone know the API name of the Open checkbox field on the cases with open escalations report in Lightning? Thanks
2 replies

Body field default size in case comment

In the body field of case comment - Service Console SF Lightning, is it possible to increase the default height without  manually extending the text box? Thanks
SOLVED
6 replies

Salesforce Lightning Dashboards project to TV

Hi, does anyone know how to leverage Salesforce Lightning Dashboards to creta an authenticated external url to project onto a TV? Thank you
4 replies

Einstein Bot as an internal chatbot

Is it possible to set up an Einstein bot as an internal chatbot for internal use amongst support agents to help them with troubleshooting a customer issue? If so would this require the set up of an internal community for the bot? Any help on this would be appreciated. Thanks
1 replies

Solution related list alternative in lightning

Is there an alternative in lightning for the solutions related list that used to be available in classic?
Thanks
3 replies

Link a case based on a defined "Problem"

Can an object be created to link a case to other related cases based on a custom field, "Problem" which would be the common factor between the cases. Then any related case with the same problem could be displayed in the related cases. The idea is to group cases together based on a common problem faced by multiple customers.
2 replies

picklist case status in classic vs lightning

In Salesforce classic - based on values specified in the case status - if I have multiple values that may begin with a specific letter, I can type the letter and be take to the value in the picklist. In the Service Console in Salesforce Lightning - the behaviour is not the same. When you type a letter it does not take you to the value.
2 replies

Case comment truncation- Service Console Lightning

In the service console in Salesforce Lightning, we have a page with a three column layout that has the case comments on  the right most column. It seems that the case comments are truncated as this is the way Salesforce has designed this. Would anyone be able to suggest a way to customize this last column so that the case comments are not truncated? Thanks
0 replies

Case Object - Record Information

Is it possible to clone the "DETAILS" tab at the Case Object component to create a "SUMMARY" tab which could contain some information from the details tab along with some new fields?
2 replies

Einstein Article Recommendations

Does anyone know what this error means when trying to Name and Describe your recommendation in Einstein Recommendation Builder?User-added image
2 replies

Community 360

We would like to enable the Community 360 feature in our org.                  However our community is set up on Salesforce Classic but our Service Cloud is on Salesforce Lightning. With this configuration would it be possible to enable the Community 360 feature in our Salesforce Community? Thank you
2 replies

End user Service Cloud app to add case comments

Is anyone aware of a SF Lightning Service Cloud app that can be used by an end user to add case comments to their case? Thanks in advance
2 replies

Body field default size in case comment

In the body field of case comment - Service Console SF Lightning, is it possible to increase the default height without  manually extending the text box? Thanks
SOLVED
6 replies

Salesforce Lightning Dashboards project to TV

Hi, does anyone know how to leverage Salesforce Lightning Dashboards to creta an authenticated external url to project onto a TV? Thank you
4 replies

Einstein Bot as an internal chatbot

Is it possible to set up an Einstein bot as an internal chatbot for internal use amongst support agents to help them with troubleshooting a customer issue? If so would this require the set up of an internal community for the bot? Any help on this would be appreciated. Thanks
3 replies

Link a case based on a defined "Problem"

Can an object be created to link a case to other related cases based on a custom field, "Problem" which would be the common factor between the cases. Then any related case with the same problem could be displayed in the related cases. The idea is to group cases together based on a common problem faced by multiple customers.
2 replies

picklist case status in classic vs lightning

In Salesforce classic - based on values specified in the case status - if I have multiple values that may begin with a specific letter, I can type the letter and be take to the value in the picklist. In the Service Console in Salesforce Lightning - the behaviour is not the same. When you type a letter it does not take you to the value.
2 replies

Case comment truncation- Service Console Lightning

In the service console in Salesforce Lightning, we have a page with a three column layout that has the case comments on  the right most column. It seems that the case comments are truncated as this is the way Salesforce has designed this. Would anyone be able to suggest a way to customize this last column so that the case comments are not truncated? Thanks