Hello, 

What's the bast way to check if a parent account has unsolved case ? 
We need to prevent creating new cases when the main company has open cases going on. 

Cheers

I have a few users under profile "SDR" who i want to restrict from editing a particular field called "Lead Source". How would i go about writing a validation rule where any users where the users profile CONTAINS "SDR" should not abe allowed to update/edit the field under no circulstances. 

Hello, 

What's the bast way to check if a parent account has unsolved case ? 
We need to prevent creating new cases when the main company has open cases going on. 

Cheers

Currently, when our user logs a case through the Salesforce mobile app on their phone, the account name DO NOT come across.
Tested on Apple iPhone on cases. Seems to be happening every time. We have customised VF to capture the case information.
These fields are simply left empty. Can we have any tech workaround for this, thank you in advance!

Tech Note:
'Practice Name' & 'Contact Person Name' mentioned in the issue description are in the Visualforce page, rendered as 
<apex:inputField value="{!case.AccountId}" required="true"/>
<apex:inputField value="{!case.ContactId}" required="true"/>