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When a chat (Live Agent) ends, the chat transcript is being created on the wrong account? And in some cases, the chat transcript is unable to be found...? How can we find the chat transcripts and troubleshoot?

When a chat (Live Agent) ends, the chat transcript is being created on the wrong account?  And in some cases, the chat transcript is unable to be found...?  How can we find the chat transcripts and troubleshoot?