Hi, In service cloud customer rep has ability to handle multiple cases for given time. We need to capture "active handle time" or "time spent" for each case. I have checked on below app but it's not working in this case.
1. https://appexchange.salesforce.com/appxListingDetail?listingId=a0N300000016ccNEAQ
    here, APEX trigger is not recording time until case is closed. but in out scenario, we need to record time as and when case is handled by rep.
2. https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3000000Dpol8EAB
    here, we modified this app to remove widet from service console so that rep should not have visibilty about time he spent but this is not working as expected.
Could you please help on this scenario.



Please suggest direction.