In the Navigation and Customization section, I am a bit confused
(Personalize your view of account pages
Customize your account detail page layout. Make the Open Activities related list the first one you see on account record detail pages. Then create an account called Goat Wranglers R Us and check the account page to make sure Open Activities appears first.
Make Open Activities the first related list on the record detail page for accounts
Create an account with Account Name: Goat Wranglers R Us)

Could somebody walk me through this process?

The call for service field description in the requirement is way different than what trailhead is actually validating.

I'm unable to check step 2: Automate Accounts because I'm receiving this error: Challenge Not yet complete... here's what's wrong: 
There was an unexpected error while verifying this challenge. Usually this is due to some pre-existing configuration or code in the challenge Org. We recommend using a new Developer Edition (DE) to check this challenge. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: ZKCVFIZH