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I've been stuck on this error message for two days!  I have to beleive the answer is so simple.  Unfortunately, the more I mess with it - it feels like I'm hosing my trailhead org.  Does anybody have a moment to help? 
I found the standard field and put it on my "Cloud Technical Team Page" page layout and I removed/added the case information on the page as outlined.  I think I either incorrectly naming the filed they refer to as "Case Lifecycle Stages" (of which all choices are accurate) or I am did something stupid with the "Case Lifecycle Name" which has to be called "Cloud Technical Team"
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Challenge Not yet complete... here's what's wrong: 
We can't find the Case Stages for the Cloud Technical Team Lifecycle. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.
I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges.

For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead roles. Are those actual Salesforce Roles or more akin to Case teams?

The main reason I ask this is because the Error Message I get mentions something not spelled out in the requirements that I could see:

"Challenge Not yet complete... here's what's wrong:
We can't find the 'Customer Case Team' role. Ensure the Customer Contact can be tracked on Cases."

However, the requirements don't specifically mention creating a 'Customer Case Team' role.

I am not able to finish my last superbadge 'Advanced Apex Specialist' due to data issue in my DE org, How can i start the Superbadge challenge again in the new trailhead playground?
I am at my last step of completing the superbadge but i am unable to clear due to some data issue and want to start the same badge in fresh trailhead playground but unable to do so. Please help.