• prashanth boeni
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when the "Type" on Account is updated to Customer - Direct, it should create a case record with below details
Hi Folks,
Please help me out below schenario and what is the best way to do this one

Thanks!!


Account "AB Corp" with "Type" = Prospect
It has say 4 Contacts under it with below details:
C1 --> Mailing Country = India
C2 --> Mailing Country = US
C3 --> Mailing Country = India
C4 --> Mailing Country = Aus

Now, when the "Type" on Account is updated to Customer - Direct, it should create a case record with below details:
Case Name = 'Contact case creation'
Case Account = 'AB Corp'
Case Description = 
India: C1, C3
US: C2
Aus: C4record with below details
Hi Folfs,
Please help me out below schenario and what is the best way to do this one

Thanks!!


Account "AB Corp" with "Type" = Prospect
It has say 4 Contacts under it with below details:
C1 --> Mailing Country = India
C2 --> Mailing Country = US
C3 --> Mailing Country = India
C4 --> Mailing Country = Aus

Now, when the "Type" on Account is updated to Customer - Direct, it should create a case record with below details:
Case Name = 'Contact case creation'
Case Account = 'AB Corp'
Case Description = 
India: C1, C3
US: C2
Aus: C4