I am trying to install Amazon CTI support in Service Cloud.  My account is Developer Edition and should have necessary rights.  But I encountered an error by following below steps:

Reproduce Steps:
1. Login as an account with Developer Edition 
2. In Service cloud, select <gear icon> -> Service Setup -> View All -> Add Phone Support
3. Select Amazon Connect CTI Adapter: CTI -> click Next
4. An message said:
Although there is a message said "Everything's installed, so now we can connect your phone to Salesforce.", I got another error meessage: "Something's not right with your CTI vendor's metadata.  Ask your CTI vendor for help.".

Anyone knows the potential cause and resolution?

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This is, of course, only the beginning — and because it’s built on the Salesforce1 Platform, we’re going to be able to bring you more features faster than ever before.  Be sure to share any feedback, ideas, or questions you have on this forum post.

Hats off to our development team who has been working tirelessly over the past few months to bring this new experience to our community. And thanks to each of you for helping to build one of the most vibrant and collaborative developer communities ever.
 

I am a bit of a beginner at formulas, so hopefully one of you will think this is easy, and be able to help. :-)

 

Customer requirement:

 

Create a formula field that displays the Week Number (as Week 1, Week 2, etc), based on the Date entered on a particular record (same object).

 

Ex: 01/01/09 - 01/04/09 would return a value of "Week 1"  

01/05/09 - 01/11/09 = Week 2

01/12/09 - 01/18/09 = Week 3

 

and so on.....

 

Is using the CASE function the way to go, and if so, what's the shortest way to create this formula?

 

Thank you in advance!

S

 

I am trying to install Amazon CTI support in Service Cloud.  My account is Developer Edition and should have necessary rights.  But I encountered an error by following below steps:

Reproduce Steps:
1. Login as an account with Developer Edition 
2. In Service cloud, select <gear icon> -> Service Setup -> View All -> Add Phone Support
3. Select Amazon Connect CTI Adapter: CTI -> click Next
4. An message said:
Although there is a message said "Everything's installed, so now we can connect your phone to Salesforce.", I got another error meessage: "Something's not right with your CTI vendor's metadata.  Ask your CTI vendor for help.".

Anyone knows the potential cause and resolution?