Hi all,

While exploring the salesforce features i came across supoort process

1. Support processes are used to add or remove the status values of cases
2. After a support process has been created its assigned to a record type

Now my confusion  is ,why  are we  using support processes to add/remove the picklist values? as It can also be achieved when creating record types.
Record types allow us to customize the picklist values then why wud we use this solution process feature?