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  • sean fielding 22
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4 replies

Disabled Ref Id and New Threading Behavior for Email-To-Case

After the winter release of 2021 there is a feature "Disabled Ref Id and New Threading Behavior for Email-To-Case" in Email To Case  as we were having thread id in case but now thread id is removed from case object after the update so now whenever customer replies it creates new case instead of  creating thread in same case.
Does any one faced this  issue in winter 21 release in sandbox ? 
SOLVED
20 replies

Creating EmailMessage object from inbound email from email services

I am trying to implement my own email-to-case class and I have the following code, which is working in my sandbox, to create an EmailMessage on a case using email services:
 
EmailMessage[] newEmail = new EmailMessage[0];
 
newEmail.add(new EmailMessage(FromAddress = email.fromAddress,
FromName = email.fromName,
ToAddress = email.toAddresses[0],
Subject = email.subject,
TextBody = email.plainTextBody,
HtmlBody = email.htmlBody,
ParentId = newCase[0].Id, 
ActivityId = newTask[0].Id));   // (newCase and newTask are the newly created case and task from earlier code)
 
insert newEmail;
 
I have several questions.  Is it possible to set the email message status to "New"?  If I attempt to add "Status = 'New'" in the .add() method I get an error: Message: Insert failed. First exception on row 0; first error: INVALID_OR_NULL_FOR_RESTRICTED_PICKLIST, Status: bad value for restricted picklist field: New: [Status] null.  If I don't attempt to set the status, it defaults to "Sent".
 
Also, does anyone have any sample code to share that adds headers and attachments from an inbound email to an Email Message object?  I'm struggling with that one.
 
Another minor issue that is bugging me is that in the Email Section of the Case page in my sandbox, the column labelled "Email Address" shows the 'to address' and my production version using the the standard SFDC email to case application will have the 'from address' (contact's address) displayed.  Does anyone know what field in the Email Message object this data comes from?
 
Thanks for the help!