Hello,
We have set up omni pre-chat forms which takes email address as a required field, but it doesn't pull the email address customers enter into the main SF record the system creates.
We want to use email addresses in the reports on chat transcript activity. Is there a way to pull this data into the main system please?
Thanks

Hello,
We have set up omni pre-chat forms which takes email address as a required field, but it doesn't pull the email address customers enter into the main SF record the system creates.
We want to use email addresses in the reports on chat transcript activity. Is there a way to pull this data into the main system please?
Thanks