Area Information Analyst Sales can request for promotions into two ways (see below).  Once the promotion has been submitted for approval,  there is a level of notifications that will go to the Regional Sales Manager then to the Marketing Manager.

1. Through Distributor-Sales Promotion which is by the Account. The emails has been approved by the above mentioned managers but the area analyst is not getting the approval from the following and the approval history is not updated in the respective account.!

 Can anyone explain me what would be the problem ?