Hello, what is the difference?

Hello All,

I'm setting up Embedded Services Chat. Is there a way to override the

embedded.svc.settings

parameters so that instead of text being displayed, an icon is displayed instead? For example, instead of 

embedded.svc.settings.defaultMinimizedText

we would have 

embedded.svc.settings.defaultMinimizedImage

. I've looked in the documentation and don't see any parameters like this, so would we have to build a LWC to override the default 

.embeddedServiceHelpButton

?

Hi!
I registered with trailhead.
I’m an SDR looking to expand my Salesforce skill set. Let’s pretend I have none. Particularly looking for the basics around reporting, and any other trails that may be beneficial to spend some time with.
My goal is to have a competent understanding of SF to build my sales as I enter a closing role and the relevant tools in SF that will help me gain an advantage.
Thanks in advance!

What is meant by sandbox refresh time interval?
does it mean the time taken to complete the refresh from prod to test?