A new release of the Email-To-Case Agent Code is available and can be found here:
http://www.sforce.com/resources/toolkits-samples.jsp#EmailToCase

The focus of the release was to enhance the Email-To-Case Agent Code to perform retries when the email server or Sforce service are not reachable. In addition, email monitoring with notifications and error codes has been implemented.

The Email-To-Case Agent Code currently includes support for:
--Notifications
--Error Handling
--Logging
--Retries
--Blocking
--Ant build script

The Email-to-Case Agent source code is a sample implementation that pulls emails from multiple email addresses on your mail server and uses the Sforce API to create new cases in Supportforce, or append to an existing case. It currently supports servers with IMAP support. Customers can use the source code to extend the Email Agent beyond these capabilities to meet additional requirements.

This source code is not supported by Salesforce.com and is provided as a sample to accelerate the implementation of Email Management.


Mark Abramowitz
Senior Product Manager, Supportforce