Hi,

     I am new to the AppXchange APIs so this may sound very trivial but I couldnt figure out a lot from the documents. I am enhancing the email2case agent and I got it to work with the partner WSDL for version 7.0. The next step is I want to handle email messages that are a followup to a case by adding it to an existing case as a task rather than opening up a new case which the email2case agent does by default. Is there a way to achieve such functionality through either the enterprise or partner wsdl and what is the best way to schieve it. We will be following a particular format so by parsing the email subject we can categorize it as either an update or a creation of a new case. The partnerWSDL has just one operation(handleEmailMessae) for handling email messages which does not meet this requirement.

 

Thanks!