We have recently upgraded to Enterprise edition and discovered that there is a sandbox feature. We went ahead and created a sandbox, but unfortunately none of the data in our production instance has been transferred. Reading the manual, it says that there are different types of sandboxes. When we created our sandbox, none of these options were available. Also, we are now unable to refresh or delete the sandbox - any ideas why that would be?
We would really like to have an exact copy of our prod system.
We have recently upgraded to Enterprise edition and discovered that there is a sandbox feature. We went ahead and created a sandbox, but unfortunately none of the data in our production instance has been transferred. Reading the manual, it says that there are different types of sandboxes. When we created our sandbox, none of these options were available. Also, we are now unable to refresh or delete the sandbox - any ideas why that would be?
We would really like to have an exact copy of our prod system.
Does anyone know of a way to automatically select a default email template and email from address for a case? Our users are still have to do a lot of clicks and sometimes forget to use the email-to-case address.
