I just downloaded and installed Connect for Outlook to my computer. Everything looks to be set up correctly. However, when I try to sync, it gives me the error message, "Failed to login to SalesForce." I have checked my User Name and Password over and over - it is correct. Yet it won't log in to SalesForce.
Has anyone else had this problem and do you have any idea what is wrong?
I also tried uninstalling and reinstalling the Connect program - all to no avail.
I have an annoying problem. Using the Salesforce toolbar (in Outlook 2007 on Vista) I was previously able to sync and add emails.
Since a week ago, on clicking a SF toolbar button, I get a dialogue box prompting me to login to Salesforce, which fails and I get the message "Sorry, your Administrator has blocked access to this client"
The client PC is able to sign on, so no token issues.
We do not run a locked down IT environment here, and no changes have been made. The Outlook toolbar is version 3.2. I have removed and reinstalled the toolbar add in already.
Outllook and Salesforce work OK in every other respect.
There is more than 1 user getting this issue - settings are all default, with all user permissions in the TOOLS/SALESFORCE OPTIONS/USER PERMISSIONS checked,
