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Stanley Black & Decker Towson, MD - Call Center Technical Analyst


Stanley Black & Decker is one of the world's most recognized and trusted brand names for tools, hardware, doors, MAC Tools, mechanics Tools and ZAG products. We pride ourselves on providing exceptional customer service to our customers. Our continued growth has created an opening for a Call Center Technical Analyst in our Towson, MD, CDIY business.


The Call Center Technical Analyst plays a key role in developing processes, and supporting the service organizations within Stanley Black & Decker Contact Centers. This role supports the Technical Manager with the initiation, development, and execution of assigned projects within a defined period of time, and will work closely with the functional business groups to ensure the efficiency and effectiveness of solutions deployed in support of business goals and objectives.


Stanley Black & Decker's CDIY Call Centers utilize Salesforce's Service Cloud to manage customer interactions for the B2B and B2C Call Center Activities.


See full jon description and apply online from Careerbuilder.com



  • November 10, 2011
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I have setup email to case on my server I have also successfully configured the large attachment processing. The problem that I have is  with the attachments they are not case attachments they are attachments to the email that created the case and can only show up under the related lists on the case.
Is there a way to do any of the following.
1. Modify email-to-case code to make the email attachments case attachment?
2. Have the email-to-case app put the link from the large attachment processing in the case body?
The reason I need to do this is it takes almost 5 clicks of the mouse to finally get to the attachment and all of our cases will have attachments and this makes the process to difficult for support people
Anyone Please Help!