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Six Principles of Customer-Centric SaaS Timesheet and Work Tracking


You've spent decades building your company name. Why does your time tracking system promote someone else's?


Pacific Timesheet Software promotes the most important company in your universe -- YOURS!


Unlike most others, Pacific Timesheet's SaaS Timesheet systems are branded with YOUR company logo, and all of our web pages bear YOUR company's name, not ours. As the technology leader in SaaS time and work tracking we don't need to promote our name, we'd rather promote your company's.


But there's more to this than meets the user's eye.


Six Principles of Customer-Centric SaaS time and work tracking:


What does customer-centric mean?  It means your SaaS timesheet system is centered around your company, not ours. It means that the system is clearly marked as your company's system. There's also no confusion about who owns the system, the data or that the data will only be used by your company.


1. Trust: What's this website? What's this URL? Your SaaS system URL should always contain your company name. Users will trust a website url with your company's name. This tells employees and clients that this is the official time and work tracking system of your company.


2. Clarity: the login page should be clearly marked with your company logo, any custom announcements for employees should be clearly visible, and all pages of the site should bear your company's name. For a client-facing business (like staffing or consulting) where their might be client approvals (like construction or field services), or for a business where users or approvers might come and go, you want no confusion about whose time tracking system it is. It's yours!


3. Compliance: when employees see that a SaaS time and work system is clearly marked as their company's they understand this is a critical company system to be taken seriously, a system with which they must comply as part of their job.


4. Security: when clearly marked as your system, and all communications are secure (SSL) all employee, time and work data is understood to be securely managed -- that employees' entered data will only be used by your company -- that their employee master data will never be used outside their company, sold to third parties or compromised in any way.


5. Clearly-marked reminder and notification emails: are they spam?  No they are important messages from my company reminding me to submit my timesheet or to approve timesheets or a leave request, or telling me that I am late in doing so.


6. Authentic Ownership: More than a brand or web page name, a SaaS timesheet system should feel like a custom fit, not like it's off the rack. The layout of timesheets, policies, notices, workflows and security permissions should be your company's. Then employees and other stakeholders in the system feel like they own it -- that it is an authentic system for the company.


Only time tracking systems that create trust, have clearly marked interfaces and email communications, robust security, and are custom fit to your business promote employee compliance and achieve the highest levels of performance.


Pacific Timesheet has announced new advanced crew timesheet configuration features that allow construction & field services organization to dynamically setup a variety of 100% web-based crew timesheet templates for time & work capture in the field. 

Jim Dickerson VP of Operations explains, "Many of our customers have field services or construction operations that track time & work data in different ways across their organizations." Dickerson continued, "These enhanced configuration tools allow customers to have an unlimited number of crew timesheet & time tracking templates from which to choose when track particular jobs in for multiple jobs in many locations." 


Pacific Timesheet is now the leader in field service & construction crew time tracking as its customers are able to configure crew timesheets with out-of-the-box functionality rather than requiring lengthy & expensive professional services engagements as is often the case. Easy & flexible configuration addresses several problems for field services & construction time tracking:  1) The need to consolidate data from a variety of crew timesheet formats 2) The need to make slight or major modifications over time to crew timesheets as customer or business requirements change 3) The need to allow supervisors to know what time & work data capture is required without extensive training or re-training. Dickerson stated, "With Pacific Timesheet crew timesheets field supervisors & crew managers will know what data to track by what fields are  included on the crew timesheet template.


Pacific Timesheet's industry-leading SaaS integration toolsets make its construction & field services solutions complete, allowing customers to integrate time & work data & synchronize employee, job, cost code, assignment & other key data with SAP, Peoplesoft, JD Edwards, & more than 250 payroll, accounting & human resources systems. Any inquiries about Pacific Timesheet SaaS crew timesheet of crew timesheet software & their advanced crew timesheet configuration features can be directed to 866-416-2061 ext. 1 where an application specialist an assist you with any questions or how to get started.  From outside North America call +1 650-641-2760.


About Pacific Timesheet Enterprise
Pacific Timesheet is a leading provider of SaaS crew timesheet & time tracking & software, payroll time tracking, time off & absence management, time & attendance, time & labor tracking. Its main product, Pacific Timesheet Enterprise, is known for its unprecedented ease-of-use, flexibility & reliability. Built on platform, database, & browser-
independent & provided as a timesheet software as a service (SaaS) or on-premise timesheet software solution. Pacific Timesheet's Time Management Systems are used across more than 40 industries & by some of the world's leading organizations such as Applied Materials, Ceres, City of Albuquerque, FMC, Joy Mining, Openwave Technologies, Ontario Institute for Cancer Research, NOAA, New Visions for Public Schools, Turner Construction, The Clinton Foundation, University of Massachusetts, University of Virginia, & many more. The Company has resellers in North America, South America, Europe, Africa & Asia. If you need additional information about Pacific Timesheet go to http://www.pacifictimesheet.com or in North America call 866-416-2061 ext. 1., from outside North America call +1 650-641-2760.

A secondary use of paper timesheets has been to record notes and comments on projects and activities. However, due to limited space on a paper timesheet, these comments have been related only to timesheet adjustments not to flag major issues.  Why?  While it seems obvious, it needs to be pointed out that paper timesheets are usually filed away and are not easily searchable. What if a manager wanted to answer the question, "were they any problems on customer project X in November of last year?" First, the question is almost not worth asking because this kind of information is buried in email inboxes or documents and not with the relevant time entry on the timesheet for the day or time it happened. 


Pacific Timesheet has allowed workers to record up to 4,000 characters of comments or notes per time entry. But now, managers can search those comments on the Timesheet dashboard.  Imagine running a keyword query for comments related to issues such as "damaged equipment," "wrong price" or "project late." Managers can easily pull up all time entries with these keywords in their comments and zero in on when, where and how things happened. Client service businesses can easily answer client questions or check a client's claim. Workers can be trained to note problems using certain internal keywords and phrases so they can be tracked over time. Without any special setup or custom field configuration, extensive notes and comments with time entries can accomplish all of this and more.

Any inquiries about SaaS timesheet services and its advanced timesheet search features can be directed to 866-416-2061 ext. 1 where an application specialist an assist you with any questions or how to get started. From outside North America call +1 650-641-2760.

We have a bunch of users here that work "Flexible" hours, full time but not always 8 hours in a row.  We need a sort of clock in clock out application.  In addition we would like to be able to track our OT for our non excempt employees.  All of this will eventually go back to which opportunity or account the exempt folks are working on so I figured SFDC was the right place.


Any suggestions for applications?  Anyone doing this themselves?


Thanks in advance for any suggestions.