Hello,

I am looking for  suggestion to be able to create a new case comment from within the case detial page based on certain criteria (etiher a custom drop down list, exisitng drop down list, custom button, etc). For example, a custom button to create a new private comment with body containing predefined information for 'n' different choices made from a dropdown list.  

One suggestion was to use a flow and gather the case.id from the user but I would like this to be done automatically when your are viewing the case detail page.

Regards