I am working on an org where I can't determine how an auto-response for a Case is being generated.
- when the case is opened, an email is sent. I don't recognize the email template.
- the "Auto Response" rules setup for the org don't include a rule for this Record Type, and the templates used do not match any of the above. So the email is not sent from there.
- I can't see anywhere in the APEX code where this email is sent. When I check the debug log, it doesn't appear that any Email Invocations are run.
- I can't see any workflow email triggers that send this
- If I modify one of the Auto Response rules to include the Record Type in question, the Auto Response rule runs as expected; the original email is not sent.
- If I reset the Auto Response rules, then the original email is sent again.
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I am working on an org where I can't determine how an auto-response for a Case is being generated.
- when the case is opened, an email is sent. I don't recognize the email template.
- the "Auto Response" rules setup for the org don't include a rule for this Record Type, and the templates used do not match any of the above. So the email is not sent from there.
- I can't see anywhere in the APEX code where this email is sent. When I check the debug log, it doesn't appear that any Email Invocations are run.
- I can't see any workflow email triggers that send this
- If I modify one of the Auto Response rules to include the Record Type in question, the Auto Response rule runs as expected; the original email is not sent.
- If I reset the Auto Response rules, then the original email is sent again.
I am trying to find the "Enforce Validation and Triggers from Lead Conversion" setting. According to the documentation, it should be in Setup | Customize | Leads | Settings, however, the check box is no longer there. Is the functionality no longer availa?ble? Or has it moved to another location
