• BlueRalph
  • 0 Points
  • Member since 2012

  • Chatter
  • 0
    Best Answers
  • 0
    Likes Received
  • 0
    Likes Given
  • 0
  • 1



I'm having an issue with the Outlook Connector seemingly randomly losing contact with SalesForce.com.  A user can be logged in and promoting emails and to SalesForce.com during the morning but when they go back to do more work after lunch they're unable to promote messages and receive an error stating "Failed to log in to SalesForce.com.  An error occurred while attempting to contact Salesforce.com" when testing authentication by clicking the "verify" button in Salesforce options.  I can then check our login history and there is no sign of that particular user trying to authenticate with salesforce.com for Outlook. 



The only thing that seems to resolve the issue is uninstalling the connector, deleting all salesforce folders from the local PC and deleteing any SalesForce.com registry entries.  This gets them back up and running again but the connecter will often fail again the next day.  We're using the latest version of the connector available.  Any help is appreciated.