• Shahin M
  • 0 Points
  • Member since 2013

  • Chatter
  • 0
    Best Answers
  • 0
    Likes Received
  • 0
    Likes Given
  • 1
  • 0

Hi all,


I was wondering if anyone else has accompolished this task? We are working with Email-To-Case using SFDC agent. What we like to do is to setup multiple email aliases, from which the emails get forwarded to a mailbox where the  case can get created. The reason for this setting is to avoid having to create 10s of different mailboxes. We like to extract the alias from the email header and add it to a custom field against the case (to setup further assignment rules based on the alias).


The question is:


Does anybody know if the email alias is going to be available in the email header?


thanks in advance