• Tim Schmidt
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Hi everybody,


I created a custom field that shows me for how long the status of a lead has been on "open". Now I want to be informed by mail as soon as a lead (or even better: a group of leads) exceeds a specified time span the lead has been on "open". 

Does anybody of you have any idea how this can be done?


Thanks in advance for your support.



How do I capture the duration of the status for reporting purposes? 




A lead has open, working, closed status.  It's opened on Sept 1st  for 10 days switchs to working for 8, than closed till now. How do I track and record the duration of each status?


Is this achievable in Salesforce, if so do i need a formula?



  • October 01, 2012
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