We have recently been testing out the Email to Case feature and it seems to fit our basic needs for this functionality.

However, I noticed that when someone not logged in Salesforce as a Contact sends us a support request, it creates the case, but it puts absolutely nothing in the contact area, nor does it record the email address that the email was received from.

Is there a way to create a new contact, or at least store the email address it came from so we know who to reply back to?

Thanks for your help!