Does anyone know how to extract the time from a date/time field?
I need to capture Time created so we can alert a team if a Case is created today before 3:30.
All their cases need to be closed same day created if created before 3:30 but I can't trap the date in order to send alerts on cases that are not closed at 5:00 if created before 3:30.
I am editing an S-control for quickly closing a Case, eliminating the steps to change status to closed and then clicking Save again. This part of the s-control works. However, we need to auto send a notification to the Contact for the Case. The problem is that if there is no Contact populated on the Case (which happens many times, not all Cases require a Contact), the s-control gives an error for missing Contact, and the user has to click the Save again. I am trying to avoid the additional Save and want the s-control to loop thru one code if Contact is null, and another if populated, this allows the s-control to use IsNotifyContact=1 or 0 depending on the loop.
I am not setting up the If-Then part of the s-control correctly, any help debugging this would be tremendously helpful, here's the s-control I've edited:
<!-- begin code --> <!-- replace 'Closed' (without quotes) in the code below with the Status desired for case closure -->
We utilize the API almost constantly with system integrations and have noticed a slow down Friday and then again today. Is anyone else experiencing slow API processing?
I am editing an S-control for quickly closing a Case, eliminating the steps to change status to closed and then clicking Save again. This part of the s-control works. However, we need to auto send a notification to the Contact for the Case. The problem is that if there is no Contact populated on the Case (which happens many times, not all Cases require a Contact), the s-control gives an error for missing Contact, and the user has to click the Save again. I am trying to avoid the additional Save and want the s-control to loop thru one code if Contact is null, and another if populated, this allows the s-control to use IsNotifyContact=1 or 0 depending on the loop.
I am not setting up the If-Then part of the s-control correctly, any help debugging this would be tremendously helpful, here's the s-control I've edited:
<!-- begin code --> <!-- replace 'Closed' (without quotes) in the code below with the Status desired for case closure -->
