I've set up a subdomain of my company's domain (knowledge.mycompany.com) to point to 'mycompany.force.com.' using a CNAME record. However, when I attempt to access the subdomain url in a browser, I'm redirected to the salesforce login page. Any suggestions on what I might have done wrong, or how to fix it?

I tried contacting SF tech support, and they said the wouldn't help because I wasn't a "premium customer" and should therefore come here. Nice.

I've set up a subdomain of my company's domain (knowledge.mycompany.com) to point to 'mycompany.force.com.' using a CNAME record. However, when I attempt to access the subdomain url in a browser, I'm redirected to the salesforce login page. Any suggestions on what I might have done wrong, or how to fix it?

I tried contacting SF tech support, and they said the wouldn't help because I wasn't a "premium customer" and should therefore come here. Nice.