I have a custom object called Action__c which has a lookup relationship to Case and I have written a trigger to update the owner of the Action the same time a case ownership changes. The functionality works perfectly when I test it out of the service console by manually changing the case owner it updates the related Action owners too. But when I run the same scenario on service console it isn't working and only when I switched on the debug log I realised the trigger itself is not being called. Can anyone suggest me a work around please ?

Hi,

I'm trying to use the REST API of Live Agent.
At the moment I'm only using different REST API test tools to test the needed
test.

The first step (getting session ID) is working, but right after when I'm trying to initiate
a chat either I get error 400 (bad request, probably because I played around with the headers)
or 503 - Service not available.

I'm stuck, because tried almost everything I could find, and nothing works, can't
initiate a chat.

Anyone had the same experience or anyone has the solution?

Thanks,
Peter