I have created a custom object "Tickets" that has an Account lookup field in it, as well as a custom URL field that holds a unique URL pointing to a trouble ticket in our internal ticketing system. I have also created a custom list button that opens our ticketing system and initiates the "new ticket" process.
When I edit the Account layout to add the Tickets related list, only the Ticket ID (autonumber) field is displayed in the related list by default. I have to edit the related list, remove this field and add in the custom URL field and also add in my custom button.
My question is: can I modify the default related list for this new custom object, so that whenever a user adds the related list to their layout, they do not have to manually change the fields/buttons within it?
Thanks for any pointers