Hello,

I have tried multiple combinations of workflow rules but with no success. Completely stumped as to how to write this out.

Here is what I am trying to do:
If the case owner user profile contains "NCS" OR case owner queue contains "NCS"
AND if the case owner is changed to user profile contains "CARE" OR case owner queue contains "CARE"

Update the case record type to CARE.

Any help is greately appreciated.

Thanks.
M

How do I  run a report from a custom link, which selects records based on a date range

 

I want the user to enter start and end dates of the date range,and pass these to the report

 

The pv0, pv1 method seems to only reference fields in the current record

 

I want to ask for two dates then pass these to the report