• Kos Mitev 15
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Hi guys,

today i'm facing a problem with the highlight panel in the Service Cloud Console.
Basically the problem is this:
  1. I open a Case as a sub tab of an Account record
  2. Highlight panel opens with some Accounts fields
  3. Click Edit button on Case detail view
  4. Edit button send the sub tab to a custom VF page to edit Case fields
  5. Click Save button on VF page to store Case data
  6. Before the VF page unload, i call from javascript the function to refresh the primary tab. That's because when i save a Case the controller action executed modify also some fields on the Account record
  7. If i click on the Deatil subtab of the Account record i can see the fields correctly updated.
  8. but the same field on the highlight panel shows the old value!
So my question is: is the call 
sforce.console.refreshPrimaryTabById
supposed to refresh also the data in the highlight panel? Is that possible that the user has to refresh the entire console to see that fields correctly updated ?!

Thanks guys ;)