• Shamal
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  • Member since 2015
  • Deloitte

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Challenge Not yet complete... here's what's wrong:
The 'Day_of_the_Week__c' is not reporting the correct day of the week (Monday, Tuesday, etc.)

I created the field on the Contact object  per the requirements and created the formula to return a text field with the day of the for "today". I tested my formula and it works but it does not pass the check challenge. The formula I am using is:
CASE(MOD(Today()- DATE(1900,1,7), 7), 0, 'Sunday', 1, 'Monday',2,'Tuesday',3,'Wednesday',4,'Thursday',5,'Friday',6,'Friday','error')


Has anyone completed Trailhead's Service Cloud Basics Module yet?

I need help in figuring out the following step in the challenge:

The escalation rule should escalate cases not closed after 30 minutes, based on when the case is created, and should use business hours specified on the case.

I am unable to figure out what Rule Criteria I should use (how should I set it up) so that escalate rule will fire if a case is not closed after 30 minutes.

Would like to learn how to generate escalation rule that triggers 30 minutes after the case is opened.  Need some guidance.  Is there a walk through or a sample example that I can look at and then learn?  

Thanks for your help in advance.

Hi Experts,
I am trying to solve this challenge but not able to solve because of salesfore license issue. Salesforce only allows 2 'Salesfoce' license for DE. Is there a way to solve this challenge? Please help.

Create a Profile and Permission Set to properly handle field access
The Marketing Coordinator and Account Manager both require access to view and update Account Records, but only the Account Manager should be able to see and edit certain fields. Specifically, only the Account Manager should be able to see and edit the Rating field. The Marketing Coordinator should not be able to see or edit the Rating field. Create one profile and one permission set with the appropriate field-level security to solve for this use case.The profile must be named 'Basic Account User' and result in an API name of 'Basic_Account_User'. It should use the 'Salesforce' user license type.
The permission set must be named ‘Account Rating’ and result in an API name of 'Account_Rating'.