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Venkat Kali 8
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Cannot activate a disabled portal user error - SSO

We have a Single Sign On set up in our org through Auth Providers. We have a partner and we have integration set up with their salesforce instance. They provide support for our cases in salesforce. When the ticket is created in our instance we send the ticket information to their SF instance along with the SSO URL for the ticket in our partner community. The partner users click the link from their SF instance to login into our partner community by means of SSO. We have registration handler set up for the auth provider

When the deactivated user tries to click the link the code activates the deactivated user but since I had disabled the portal user instead of deactivating them the code is throwing an error 'cannot deactivate the portal user' when they click the SSO URL in their SF instance. Since their credentials are tied to the disabled user I am not able to figure out how I could get around this to enable them login through SSO as before.

I have read through many articles and all I could found was disabled portal user cannot be activated. My question to you is - is there any way we can activate those users? Or is there any workaround you suggest to resolve the issue without affecting the functionality to the users that are able to SSO successfully? It could be helpful if we can delete users in SF but I know that is not possible. Please advise me. Thanks!

The Single Sign-On Initialization URL we sent over to partners is https://login.salesforce.com/services/auth/sso/00D300000006pcOEAQ/Vecna_Portal?community=https://vecna.force.com/partners&startURL=/' + c.Id

Apex Class:

global class TaosRegistrationHandler implements Auth.RegistrationHandler {
   // See: http://www.salesforce.com/us/developer/docs/apexcode/Content/apex_auth_plugin.htm

   global User createUser(Id portalId, Auth.UserData data) {
debug('createUser',data);

       Account taosAcct = [select id from Account WHERE Name = 'Taos' LIMIT 1];
       List<Contact> contacts = [SELECT Id FROM Contact WHERE Email = :data.Username AND AccountId = :taosAcct.Id ORDER BY CreatedDate DESC];
       Contact contact = contacts.isEmpty() ? null : contacts[0];

if (contact==null) {
   contact = new Contact(
       FirstName = data.firstName,
       LastName = data.lastName,
       Email = data.username,
       AccountId = taosAcct.Id
   );
   insert contact;
}

List<User> users = [SELECT Id,IsActive,Email,Username,FirstName,LastName,Alias,CommunityNickname,ProfileId,
   ContactId,LocaleSidKey,LanguageLocaleKey,TimeZoneSidKey,EmailEncodingKey FROM User WHERE ContactId = :contact.Id];
       User user = users.isEmpty() ? null : users[0];

if(user==null) {
   List<Profile> profiles = [SELECT Id FROM Profile WHERE Name = 'Taos Community User'];
           Profile profile = profiles.isEmpty() ? null : profiles[0];

   if(profile==null)
   throw new TaosRegistrationHandlerException('Could not find a Community user profile');

   String alias = 'T_' + data.email.replace('@', '').substring(0, 6);
   String nickname = data.attributeMap.get('display_name');

   user = new User(
   Email = data.username,
   Username = data.username+'.sso',
   Alias = alias,
   CommunityNickname = nickname,
   ProfileId = profile.Id,
   ContactId = contact.Id
   );
}

       updateUserSobject(user,data);

return user;
}

global void updateUser(Id userId, Id portalId, Auth.UserData data) {
debug('updateUser',data);


   User user = new User(Id=userId);
   updateUserSobject(user,data);
   update user;

}

   void updateUserSobject(User user, Auth.UserData data) {
       //deactivateOldestUser();
user.FirstName = data.firstName;
user.LastName = data.lastName;
user.Email = data.username;
user.Username = data.username+'.sso';
user.LocaleSidKey = data.locale;
user.LanguageLocaleKey = data.attributeMap.get('language');
user.TimeZoneSidKey = 'America/Denver'; // TODO
user.EmailEncodingKey = 'ISO-8859-1';
user.IsActive = true;
   }

   void debug(String context, Auth.UserData data) {
       system.debug('§ ' + context);
       system.debug('§ organization_id ' + data.attributeMap.get('organization_id'));
       system.debug('§ user_id ' + data.attributeMap.get('user_id'));
       system.debug('§ username ' + data.attributeMap.get('username'));
   }

   /*
   void deactivateOldestUser() {
       List<User> taosUsers = [select id from user where profile.name = 'Taos Community User' and isactive = true AND lastlogindate != null order by lastlogindate ASC];
       if(!taosUsers.isEmpty() && taosUsers.size() > 11) {
           User u = new User(Id = taosUsers[0].Id);
           u.IsActive = false;
           update u;
       }
   }
   */

class TaosRegistrationHandlerException extends Exception{}
}

Venkat Kali 8
October 27, 2017
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SOLVED

3 replies

Lightning Issue in Sandbox

Hello,

I am facing an issue with lightning--

When I click the escalation/transfer button on the case object in the sandbox I am hitting an error

"Something has gone wrong. [NoErrorObjectAvailable] Access Check Failed! AttributeSet.get(): attribute 'transferQueues' of component
' is not visible to 'markup://c:QueueTransfer" . Below is the definition of button.

var ticketId = "{!Case.Id}";
var userType = "{!User.UserTypeFormula__c}";
var targetUrl = "/c/TicketTransfer.app#main?caseId="+ticketId;
window.location = (userType == "PowerPartner" ? "/partners" : "") + targetUrl;

The lightning component:

<aura:application access="GLOBAL" controller="TaosTransferController">
  <ltng:require styles="/resource/slds/assets/styles/salesforce-lightning-design-system-ltng.css"/>

  <aura:attribute name="page" type="String"/>
  <aura:attribute name="queryParameters" type="String"/>
  <aura:attribute name="ticket" type="Case"/>
  <aura:attribute name="newOwnerId" type="String"/>
  <aura:attribute name="newOwnerName" type="String"/>
  <aura:attribute name="hwCategory" type="String"/>
  <aura:attribute name="hwComponents" type="String"/>
  <aura:attribute name="hwOtherComponent" type="String"/>
  <aura:attribute name="hwSymptoms" type="String"/>
  <aura:attribute name="hwMacAddress" type="String"/>
  <aura:attribute name="hwMfgNumber" type="String"/>

  <aura:handler action="{!c.doInit}" name="init" value="{!this}"/>
  <aura:handler action="{!c.locationChange}" event="aura:locationChange"/>
  <aura:handler action="{!c.updateSelectedOwner}" event="c:ownerSelectEvent"/>
  <aura:handler action="{!c.updateHardwareValues}" event="c:hardwareDataEvent"/>

  <div class="slds">
    <c:grid align="center" style="padding:5%">
      <c:col align="middle" lgSize="10-of-12" mdSize="10-of-12" size="1-of-1">
        <aura:renderIf isTrue="{!v.page == 'main'}">
          <c:TransferMain />
        </aura:renderIf>
        <aura:renderIf isTrue="{!v.page == 'hardware'}">
          <c:hardwareTransfer ticket="{!v.ticket}"/>
        </aura:renderIf>
        <aura:renderIf isTrue="{!v.page == 'confirm'}">
          <c:confirmationPage
            newOwnerId="{!v.newOwnerId}"
            newOwnerName="{!v.newOwnerName}"
            oldOwnerName="{!v.ticket.Owner.Name}"
            ticket="{!v.ticket}">
          </c:confirmationPage>
        </aura:renderIf>
      </c:col>
    </c:grid>
    <aura:if isTrue="{!v.page != 'confirm'}">
      <c:grid align="center">
        <aura:renderIf isTrue="{!and(v.page != 'hardware', v.page != 'main')}">
          <c:button press="{!c.goBack}" type="neutral">Go Back</c:button>
        </aura:renderIf>
      </c:grid>
    </aura:if>
  </div>

</aura:application>

QueueTransfer component

<aura:component controller="TaosTransferController">

  <aura:handler action="{!c.doInit}" name="init" value="{!this}"/>
  <aura:attribute name="partnerSite" type="Boolean"/>

  <!--comment test-->

  <div class="slds-form-element">
    <div aria-expanded="true" class="slds-picklist">
      <div class="slds-dropdown-trigger">
        <button aria-haspopup="true" class="slds-button slds-button--neutral
          slds-picklist__label">
          <span class="slds-truncate">Select a Queue</span>
          <c:svg class="slds-icon slds-icon--large" xlinkHref="/resource/slds/assets/icons/utility-sprite/svg/symbols.svg#groups"/>
        </button>
        <div class="slds-dropdown slds-dropdown--left slds-dropdown--small slds-dropdown--menu">
          <ul class="slds-dropdown__list" role="menu">
            <aura:iteration items="{!v.transferQueues}" var="opt">
              <li class="slds-dropdown__item" href="#confirm">
                <a class="slds-truncate" href="#confirm" id="{!opt.Id}" onclick="{!c.selectNewOwner}" role="menuitem" title="{!opt.Name}">
                  {!opt.Name}
               </a>
              </li>
            </aura:iteration>
            <aura:if isTrue="{!v.partnerSite == false}">
              <li class="slds-dropdown__item" href="#hardware">
                <a class="slds-truncate" href="#hardware" id="00G30000003evAX" onclick="{!c.selectNewOwner}" role="menuitem" title="Vecna Hardware Queue">
                  Vecna Hardware Queue
                </a>
              </li>
            </aura:if>
          </ul>
        </div>
      </div>
    </div>
  </div>

</aura:component>

The Apex Controller

public class TaosTransferController {

  private static User runningUser;
  private static Case ticket;
  private static List<Group> queueOptions;
  private static List<User> userOptions;

  @AuraEnabled
  public static User checkUser() {
    if(runningUser == null) {
      runningUser = [
        SELECT Id,Username,Email,FirstName,LastName,Profile.Name
        FROM User WHERE Id = :UserInfo.getUserId()
      ];
    }
    return runningUser;
  }

  @AuraEnabled
  public static Case getTicketInfo(String caseId) {
    if(ticket == null) {
      ticket = [SELECT Id,Owner.Name,Contact.Name,Vecna_Location__c,
      Vecna_Location__r.Vecna_Location_Address_1__c,Vecna_Location__r.Vecna_Location_City__c,
      Vecna_Location__r.Vecna_Location_State__c,Vecna_Location__r.Vecna_Location_Zip_Code__c
      FROM Case WHERE Id = :caseId LIMIT 1];
    }
    return ticket;
  }

  @AuraEnabled
  public static List<Group> getQueues() {
    User u = checkUser();
    List<String> queues = new List<String> {
      'Service Desk Queue','Vecna IT Queue','Vecna Night Escalation Queue','Paper Order Queue','BeneTravel Queue'};
    if(u.Profile.Name != 'Taos Community User') {
      queues.add('Pulse Holding Queue');
      queues.add('Performance Management Queue');
      queues.add('FujiFilm Tickets');
    }
    if(queueOptions == null) {
      queueOptions = [SELECT Id,Name FROM Group WHERE Name IN :queues];
    }
    return queueOptions;
  }

  @AuraEnabled
  public static List <User> getUsers() {
    if(userOptions == null) {
      User u = checkUser();
      if(u.Profile.Name == 'Taos Community User') {
        userOptions = [SELECT Id,Name FROM User WHERE Profile.Name = 'Taos Community User' ORDER BY Name];
      } else {
        userOptions = [
          SELECT Id,Name FROM User
          WHERE (IsActive = true AND UserRole.Name LIKE '%Client Support%') OR Profile.Name = 'Taos Community User'
          ORDER BY Name
        ];
      }
    }

    return userOptions;
  }

  @AuraEnabled
  public static void updateTicket(Case tkt, String comments, Integer paperCases, String oldOwnerName, String newOwnerName) {
    Escalation_Comment__c cmnt = new Escalation_Comment__c();
    cmnt.Comments__c = comments;
    cmnt.Ticket__c = tkt.Id;
    cmnt.From__c = oldOwnerName;
    cmnt.To__c = newOwnerName;
    Database.SaveResult commentResult = Database.insert(cmnt);

    if(commentResult.isSuccess()) {
      tkt.Paper_Cases_Requested__c = paperCases;
      Database.SaveResult ticketResult = Database.update(tkt);
    }
  }

}

Client Side Controller for TicketTransfer:

({

  doInit: function(component, event, helper) {

  },

  locationChange: function(component, event, helper) {
    component.set("v.page", event.getParam("token"));

    if (event.getParam("querystring")) {
      helper.handleQueryParameters(component, event);
    }
  },

  goBack: function(component) {
    component.set("v.newOwnerId", "");
    component.set("v.newOwnerName", "");
    window.history.back();
  },

  updateSelectedOwner: function(component, event) {
    component.set("v.newOwnerId", event.getParam("newOwnerId"));
    component.set("v.newOwnerName", event.getParam("newOwnerName"));
  },

  updateHardwareValues: function(component, event) {
    component.set("v.hwCategory", event.getParam("category"));
    component.set("v.hwComponents", event.getParam("components"));
    component.set("v.hwOtherComponent", event.getParam("otherComponent"));
    component.set("v.hwSymptoms", event.getParam("symptoms"));
    component.set("v.hwMacAddress", event.getParam("macAddress"));
    component.set("v.hwMfgNumber", event.getParam("mfgNumber"));
  }

})

Helper for TicketTransfer:

({
  handleQueryParameters: function(cmp, event) {

    var queryParams = event.getParam("querystring").split('=');

    if (queryParams.indexOf('caseId') > -1 && !cmp.get("v.ticket")) {
      var action = cmp.get("c.getTicketInfo");
      var id = queryParams[queryParams.indexOf('caseId') + 1];

      action.setParams({
        "caseId": id
      });

      action.setCallback(this, function(actionResult) {
        if (actionResult.getState() === "SUCCESS") {
          var ticket = action.getReturnValue();
          cmp.set("v.ticket", ticket);
        }
      });

      $A.enqueueAction(action);
    }

    if (event.getParam("querystring") === "hardware=true") {
      var hwCategory = cmp.get("v.hwCategory");
      var hwComponents = cmp.get("v.hwComponents");
      var hwOtherComponent = cmp.get("v.hwOtherComponent");
      var hwSymptoms = cmp.get("v.hwSymptoms");
      var hwMacAddress = cmp.get("v.hwMacAddress");
      var hwMfgNumber = cmp.get("v.hwMfgNumber");

      cmp.set("v.ticket.Hardware_Replacement_Category__c", hwCategory);
      cmp.set("v.ticket.Hardware_Replacement_Component__c", hwComponents);
      cmp.set("v.ticket.Other_Component_Info__c", hwOtherComponent);
      cmp.set("v.ticket.Symptoms_Issues__c", hwSymptoms);
      cmp.set("v.ticket.Old_Mac_Address__c", hwMacAddress);
      cmp.set("v.ticket.Old_MFG_Number__c", hwMfgNumber);
    }

  },

})

ClientSide Controller for QueueTransfer:

({

    doInit : function(component, event, helper) {
      helper.getQueues(component);
      if(window.location.pathname.indexOf('partners') === -1) {
        component.set("v.partnerSite", false);
      } else {
        component.set("v.partnerSite", true);
      }
    },

    selectNewOwner : function(component, event, helper) {
      var source =  (event.target ? event.target : event.srcElement);
      var newOwnerId = source.id;
      var newOwnerName = source.title;

      $A.get("e.c:ownerSelectEvent").setParams({
          newOwnerId: newOwnerId,
          newOwnerName: newOwnerName
      }).fire();
    }

})

Helper for QueueTransfer:

({
	
   getQueues : function(component,event) {
	  var a = component.get("c.getQueues");

	  a.setCallback(this, function(action) {
      if (action.getState() === "SUCCESS") {
        component.set("v.transferQueues", action.getReturnValue());
        var result = component.get("v.transferQueues");
      } else {
        alert(action.getState());
      }

	  });

	  $A.enqueueAction(a);
	},
})

I would appreciate if anyone can help me with this issue. Thanks a lot in advance !

Venkat

Venkat Kali 8
October 17, 2016
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