What can an administrator configure for users on the search results? (3 answers)
a.            Filters by which users can narrow down results
b.            Objects included in the search
c.             Fields being searched on for each object.
d.            Number of records displayed for each object.
e.            Columns displayed for each object


 

What is a method for adding content to Salesforce CRM content? (2 answers)
a.            Attachments
b.            Chatter files
c.             Libraries
d.            Documents
 

a.            When records are edited by a user
b.            When records are deleted by a user
c.             When records are submitted using web-to-lead
d.            When records are imported
e.            When records are updated by a workflow rule
 

Universal containers set the organization-wide defaults for cases to private. When a case is escalated, case ownership changes to Tier 2 support agent.
How can a system administrator give the sales operation team read/write access to all escalated cases?
a.            Create a case escalation rule.
b.            Create a case assignment rule.
c.             Create a criteria-based sharing rule.
d.            Create an ownership-based sharing rule.


What can an administrator configure for users on the search results? (3 answers)
a.            Filters by which users can narrow down results
b.            Objects included in the search
c.             Fields being searched on for each object.
d.            Number of records displayed for each object.
e.            Columns displayed for each object.
 

Universal con needs a field on the account to track how many opportunities are closing within the next 30 days. What can be used?

A. Workflow rule
B. Roll-up summary field
C. Process builder
D. Apex code

What is a method for adding content to Salesforce CRM content? (2 answers)
a.            Attachments
b.            Chatter files
c.             Libraries
d.            Documents
 

Universal containers set the organization-wide defaults for cases to private. When a case is escalated, case ownership changes to Tier 2 support agent.
How can a system administrator give the sales operation team read/write access to all escalated cases?
a.            Create a case escalation rule.
b.            Create a case assignment rule.
c.             Create a criteria-based sharing rule.
d.            Create an ownership-based sharing rule.


What can an administrator configure for users on the search results? (3 answers)
a.            Filters by which users can narrow down results
b.            Objects included in the search
c.             Fields being searched on for each object.
d.            Number of records displayed for each object.
e.            Columns displayed for each object.
 

Universal con needs a field on the account to track how many opportunities are closing within the next 30 days. What can be used?

A. Workflow rule
B. Roll-up summary field
C. Process builder
D. Apex code