• Nadia Temple
  • NEWBIE
  • 0 Points
  • Member since 2017

  • Chatter
    Feed
  • 0
    Best Answers
  • 0
    Likes Received
  • 0
    Likes Given
  • 1
    Questions
  • 1
    Replies
Following the latest release, the hyperlink functionality we have been using to link agents to the telephony app and to create a new task linked to the lead they are dialling off stopped working.

I have been trying to create a new custom link within the lead layout, but I cannot get it to link to the Lead.  
Here is what I have currently:

https://eu1.salesforce.com/00T/e?Task.Subject=Call&Task.Who={!Lead.Id}&followup=1&tsk5=Call&retURL=%2F{!Lead.Id}&Task.Number_Dialled__c=&{!Lead.MobilePhone}&Task.Call_Source__c=Outbound;

window.open('https://xxxxx.xxxx.net.nz/Dialer/Phone/"&{!Lead.MobilePhone}&"','DiallerWindow','status = 1, height = 500, width = 500, resizable = 1');

When I click the custom link, a new task is created but it is not linked to the lead I came from, and the dialler piece does not work.

Help?!

 
Following the latest release, the hyperlink functionality we have been using to link agents to the telephony app and to create a new task linked to the lead they are dialling off stopped working.

I have been trying to create a new custom link within the lead layout, but I cannot get it to link to the Lead.  
Here is what I have currently:

https://eu1.salesforce.com/00T/e?Task.Subject=Call&Task.Who={!Lead.Id}&followup=1&tsk5=Call&retURL=%2F{!Lead.Id}&Task.Number_Dialled__c=&{!Lead.MobilePhone}&Task.Call_Source__c=Outbound;

window.open('https://xxxxx.xxxx.net.nz/Dialer/Phone/"&{!Lead.MobilePhone}&"','DiallerWindow','status = 1, height = 500, width = 500, resizable = 1');

When I click the custom link, a new task is created but it is not linked to the lead I came from, and the dialler piece does not work.

Help?!