Hello,

do you have any trigger to force Case Assignment Rule to run when a User edit with inline editing?
I know that there are some ideas to correct this and the only workaround is to use a trigger.

I'm using this code but is not triggering any Rule:
 

trigger CaseAssignmentTrigger on Case (before update) {
  
  for (Case theCase:trigger.new) {
      Database.DMLOptions dmo = new Database.DMLOptions();
      dmo.assignmentRuleHeader.useDefaultRule = true;
      theCase.setOptions(dmo);
      
      System.debug ('working');
  }
    
        
}

Thank you.

Hello,

do you have any trigger to force Case Assignment Rule to run when a User edit with inline editing?
I know that there are some ideas to correct this and the only workaround is to use a trigger.

I'm using this code but is not triggering any Rule:
 

trigger CaseAssignmentTrigger on Case (before update) {
  
  for (Case theCase:trigger.new) {
      Database.DMLOptions dmo = new Database.DMLOptions();
      dmo.assignmentRuleHeader.useDefaultRule = true;
      theCase.setOptions(dmo);
      
      System.debug ('working');
  }
    
        
}

Thank you.