• Rui Wang 7
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HI, Salesforce experts:

We have following requirement. Salesforce sends out email, recipient replies to the email then salesforce updates the associated case status via workflow field update, at last case assignment rule should be triggered via apex trigger upon the case status update. All work well except the apex trigger is not fired, which breaks whole process and case assignment rule is not invoked at all. But based on the salesforce document, the workflow field update can fire the after trigger. Any idea?

Thank you!

Roy