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  • Marco Schmit 30
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6 replies

Duplicate Record Item not removed after Account is not longer a duplicate

Hi all,

I'm trying to find out how the Duplicate Record Set/Item objects work.
My scenario:
  1. Create an Account
  2. Create another Account in way that the Duplicate Record warning message pops up
  3. Click Save and Ignore
  4. 2 Duplicate Record Items got created (so far so good)
  5. Change one of the duplicate Accounts, so they are not duplicates anymore
  6. My understanding that the Duplicate Record Items should be deleted now - but they are not
Is my expected behavior incorrect?

Thanks for helping!
6 replies

Duplicate Record Item not removed after Account is not longer a duplicate

Hi all,

I'm trying to find out how the Duplicate Record Set/Item objects work.
My scenario:
  1. Create an Account
  2. Create another Account in way that the Duplicate Record warning message pops up
  3. Click Save and Ignore
  4. 2 Duplicate Record Items got created (so far so good)
  5. Change one of the duplicate Accounts, so they are not duplicates anymore
  6. My understanding that the Duplicate Record Items should be deleted now - but they are not
Is my expected behavior incorrect?

Thanks for helping!