Is there any way to change the case thread?  which is as follows:

"ref: _" & LEFT ($ Organization.Id, 5) & SUBSTITUTE (RIGHT (Organization.Id, 11), "0", "") & "._" & LEFT (Id, 5) & SUBSTITUTE (Left (RIGHT (Id, 10), 5), "0", "") & RIGHT (Id, 5) & ": ref"

Hello,

I need to send and receive email in the case view.
Anyone know that I must configure to have the functionality described?

Thanks.

How can I add more fields to the split view of an object in the service console?

How can I see all the fields I add in the related list?



Only a maximum of 4 are seen?


 

Hello,

I need to send and receive email in the case view.
Anyone know that I must configure to have the functionality described?

Thanks.

How can I see all the fields I add in the related list?



Only a maximum of 4 are seen?