Hi, I am not a developer and I need help. I have a client that is using GravityPlus Salesforce API and suddenly is getting an invalid session and expired access error. This form was previously functioning and still works when they do a test entry.

I have change the IP Relaxation to Relax IP restrictions and left Refresh Token Policy as Refresh token is valid until revoked. But the client is still getting an error.

Below the client has provided the error log:
2018-03-19 10:24:24.809132 - DEBUG --> GFP_Salesforce_OAuth2::request_access_token
2018-03-19 10:24:24.809220 - DEBUG --> Using refresh token
2018-03-19 10:24:24.809302 - DEBUG --> GFP_Salesforce_OAuth2::make_request
2018-03-19 10:24:24.809386 - DEBUG --> API URL: https://login.salesforce.com/services/oauth2/token
2018-03-19 10:24:24.809468 - DEBUG --> Parameters:Array
(
[client_id] => 3MVG9g9rbsTkKnAVKlnBCMYcCc9YsOGFcvaelLX4CS5oFYUicm0seZwlyXTdfy4gaKLSavUpUultcWNrf0VS5
[redirect_uri] => https://www.kendal.org/?callback=gravityformssalesforce
[client_secret] => 615469769594236820
[grant_type] => refresh_token
[refresh_token] => 5Aep861hJJeETRTRP.s1Gw5CwUMhk3sdiAeMgbGFqyK06wDF0EWmWBAmF4QK4iIXm59pU_fvc3lz4W46ChaC.Ts
)

2018-03-19 10:24:24.809542 - DEBUG --> Method: POST
2018-03-19 10:24:24.809632 - DEBUG --> Arguments: Array
(
[timeout] => 30
[sslverify] =>
[headers] => Array
(
)

[body] => Array
(
[client_id] => 3MVG9g9rbsTkKnAVKlnBCMYcCc9YsOGFcvaelLX4CS5oFYUicm0seZwlyXTdfy4gaKLSavUpUultcWNrf0VS5
[redirect_uri] => https://www.kendal.org/?callback=gravityformssalesforce
[client_secret] => 615469769594236820
[grant_type] => refresh_token
[refresh_token] => 5Aep861hJJeETRTRP.s1Gw5CwUMhk3sdiAeMgbGFqyK06wDF0EWmWBAmF4QK4iIXm59pU_fvc3lz4W46ChaC.Ts
)

)

2018-03-19 10:24:25.006310 - ERROR --> Error: Array
(
[error] => invalid_grant
[error_description] => expired access/refresh token
)

2018-03-19 10:24:25.006438 - DEBUG --> response did not have an access token
2018-03-19 10:24:29.812345 - DEBUG --> GFP_Salesforce_OAuth2::make_request
2018-03-19 10:24:29.812
 

Hi, I am not a developer and I need help. I have a client that is using GravityPlus Salesforce API and suddenly is getting an invalid session and expired access error. This form was previously functioning and still works when they do a test entry.

I have change the IP Relaxation to Relax IP restrictions and left Refresh Token Policy as Refresh token is valid until revoked. But the client is still getting an error.

Below the client has provided the error log:
2018-03-19 10:24:24.809132 - DEBUG --> GFP_Salesforce_OAuth2::request_access_token
2018-03-19 10:24:24.809220 - DEBUG --> Using refresh token
2018-03-19 10:24:24.809302 - DEBUG --> GFP_Salesforce_OAuth2::make_request
2018-03-19 10:24:24.809386 - DEBUG --> API URL: https://login.salesforce.com/services/oauth2/token
2018-03-19 10:24:24.809468 - DEBUG --> Parameters:Array
(
[client_id] => 3MVG9g9rbsTkKnAVKlnBCMYcCc9YsOGFcvaelLX4CS5oFYUicm0seZwlyXTdfy4gaKLSavUpUultcWNrf0VS5
[redirect_uri] => https://www.kendal.org/?callback=gravityformssalesforce
[client_secret] => 615469769594236820
[grant_type] => refresh_token
[refresh_token] => 5Aep861hJJeETRTRP.s1Gw5CwUMhk3sdiAeMgbGFqyK06wDF0EWmWBAmF4QK4iIXm59pU_fvc3lz4W46ChaC.Ts
)

2018-03-19 10:24:24.809542 - DEBUG --> Method: POST
2018-03-19 10:24:24.809632 - DEBUG --> Arguments: Array
(
[timeout] => 30
[sslverify] =>
[headers] => Array
(
)

[body] => Array
(
[client_id] => 3MVG9g9rbsTkKnAVKlnBCMYcCc9YsOGFcvaelLX4CS5oFYUicm0seZwlyXTdfy4gaKLSavUpUultcWNrf0VS5
[redirect_uri] => https://www.kendal.org/?callback=gravityformssalesforce
[client_secret] => 615469769594236820
[grant_type] => refresh_token
[refresh_token] => 5Aep861hJJeETRTRP.s1Gw5CwUMhk3sdiAeMgbGFqyK06wDF0EWmWBAmF4QK4iIXm59pU_fvc3lz4W46ChaC.Ts
)

)

2018-03-19 10:24:25.006310 - ERROR --> Error: Array
(
[error] => invalid_grant
[error_description] => expired access/refresh token
)

2018-03-19 10:24:25.006438 - DEBUG --> response did not have an access token
2018-03-19 10:24:29.812345 - DEBUG --> GFP_Salesforce_OAuth2::make_request
2018-03-19 10:24:29.812