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  • Thanabala A/L Aruchianan
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5 replies

Survey link is not working for guest

We have a survey module setup which will be sent to our guests when a case is closed.

Previously, guests who clicks into the survey will be able to access the survey link directly. However recently, we noticed that guests were not able to access the survey page when clicking on the survey link sent to them. Instead, they were routed to the AirAsia Salesforce Login Page as shown in the attached screenshot.  but we as staff able to access the survey link only guest unable.
Could you please advice and guide us to set this up correctly please?
User-added image
5 replies

Survey link is not working for guest

We have a survey module setup which will be sent to our guests when a case is closed.

Previously, guests who clicks into the survey will be able to access the survey link directly. However recently, we noticed that guests were not able to access the survey page when clicking on the survey link sent to them. Instead, they were routed to the AirAsia Salesforce Login Page as shown in the attached screenshot.  but we as staff able to access the survey link only guest unable.
Could you please advice and guide us to set this up correctly please?
User-added image