Hi,

I want to give the background of requirment.

As of now we are using customized interaction log visualforce page in custom console in contact details, in that vf page we are using one javascript method " sforce.console.cti.onCallBegin () " this will execute when accept the incoming call in CTI layout and its working as expect.
But here requierment is 
The same vf page we add into the Lightning exeperience contact detail page, but this " sforce.console.cti.onCallBegin () " is not working as exepect.
My question here

what is the alertnate method for lightning exeperience to get the incoming call data ?
How to get the incoming call data into lightning component?

Can anybody help me on this as it is urgent requirment.
Regards,
Md. Saddam

Hi,

Below is the batch apex and Test class.

global class DeleteCaseData implements Database.Batchable<SObject>, Database.Stateful{ 
    global Map<Id, String> errorMap {get; set;}
    global Map<Id, SObject> IdToSObjectMap {get; set;}
    
    global DeleteCaseData(){
        errorMap = new Map<Id, String>();
        IdToSObjectMap = new Map<Id, SObject>();
    }
    
    global Database.QueryLocator start(Database.BatchableContext BC) { 
        String clsDat = Date.today().addmonths(120).adddays(1).format(); //Date.today().adddays(1).format();
        system.debug('----clsdat----'+clsDat);
        String query = 'Select Id, status,Category__c,Origin From Case where status = \'Closed\''; 
        if(clsDat != null){
            query = query + ' AND ' + '( X18_Months__c =: clsDat OR X120_Months__c = :clsDat) ';
            system.debug('----query-1----'+query); //X18_Months__c =: clsDat OR
        }
        return Database.getQueryLocator(query);
    } 
    
    global void execute(Database.BatchableContext BC, List<SObject> scope) { 
        List<Case> CaseList = new List<Case>();
        for(SObject s : scope){
            Case cs = (Case) s;
            //cs.Status = 'New';
            CaseList.add(cs);
        }
        
        if(CaseList.size() > 0) {
            List<Database.DeleteResult> casdele = Database.delete(CaseList, false);
            Integer index = 0;
            for(Database.DeleteResult dsr : casdele){
                if(!dsr.isSuccess()){
                    String errMsg = dsr.getErrors()[0].getMessage();
                    errorMap.put(CaseList[index].Id, errMsg);
                    IdToSObjectMap.put(CaseList[index].Id, CaseList[index]);
                }
                index++;
            }
        }
    } 
    
    global void finish(Database.BatchableContext BC) { 
        //Send an email to the User after your batch completes 
        if(!errorMap.isEmpty()){
            string myid = 'ecsfdc.in@capgemini.com';
            //List<User> usrs = [Select id,email from user where profile.name = 'System Administrator'];
            AsyncApexJob a = [SELECT id, ApexClassId,JobItemsProcessed, TotalJobItems,NumberOfErrors, CreatedBy.Email FROM AsyncApexJob WHERE id = :BC.getJobId()];
            String body = 'Hi,\n \n' + 'The batch job ' + 'DeleteCaseData ' + 'has finished. \n' + 'There were ' + errorMap.size() + ' errors. Please find the error list attached. \n \n Thanks,';
            
            // Creating the CSV file
            String finalstr = 'Id, CaseNumber, Error \n';
            String subject = 'Case - Apex Batch Error List';
            String attName = 'Delete Case Errors.csv';
            for(Id id  : errorMap.keySet()){
                string err = errorMap.get(id);
                Case Cse = (Case) IdToSObjectMap.get(id);
                string recordString = '"'+id+'","'+Cse.CaseNumber+'","'+err+'"\n';
                finalstr = finalstr +recordString;
            } 
            
            // Define the email
            Messaging.SingleEmailMessage email = new Messaging.SingleEmailMessage(); 
            
            // Create the email attachment    
            Messaging.EmailFileAttachment efa = new Messaging.EmailFileAttachment();
            efa.setFileName(attName);
            efa.setBody(Blob.valueOf(finalstr));
            
            // Sets the paramaters of the email
            email.setSubject( subject );
            email.setToAddresses( new String[] {myid} );
            email.setPlainTextBody( body );
            email.setFileAttachments(new Messaging.EmailFileAttachment[] {efa});
            
            // Sends the email
            Messaging.SendEmailResult [] r = Messaging.sendEmail(new Messaging.SingleEmailMessage[] {email});   
        }
    } 
}

Test Class:

@isTest
public class DeleteCaseData_Test {
    
    Public static testMethod void myUnitTest() {
        
        Account ac = new Account();
        ac.Name = 'Test';
        ac.Customer_Serno__c = '123';
        insert ac;
        
        Contact con = new Contact();
        con.LastName = 'Testing';
        con.SSN__c='353535353535';
        con.SerNo__c='4353077';
        insert con;
        
        Product_Custom__c pd = new Product_Custom__c();
        pd.Name = 'Test';
        pd.Pserno__c = '1542';
        insert pd;
        
        Financial_Account__c fa = new Financial_Account__c();
        fa.Product__c = pd.id;
        fa.Account_Serno__c = '1200';
        fa.Account_Number__c = '125646456';
        fa.Customer__c = ac.Id;
        fa.Customer_Serno__c = '126464';
        fa.Product_Serno__c = '454564';
        insert fa;
        
        Card__c cd = new Card__c();
        cd.Card_Number_Truncated__c = '353453******5345';
        cd.Product__c = pd.Id;
        cd.People_Serno__c = '12456465';
        cd.Card_Serno__c = '45785415';
        cd.Prod_Serno__c='4746565';
        cd.People__c = con.Id;
        cd.Financial_Account__c =fa.Id;
        cd.Financial_Account_Serno__c = '784966';
        insert cd;
        
        List<Case> cslist = new List<Case>();
        Case cs = new Case();//(Status='New',Origin = 'Email', Category__c='None');
        cs.AccountId = ac.Id;
        cs.Financial_Account__c = fa.Id;
        cs.ContactId = con.Id;
        cs.Origin = 'email';
        cs.Status='Closed';
        cs.Card__c = cd.Id;
        cs.X120_Months__c = '2028-03-28';
        cs.X18_Months__c ='2019-03-28';
        cs.Category__c = 'None';
        cslist.add(cs);
        Insert cslist;
        
        Test.StartTest();
        
        DeleteCaseData casedelete = new DeleteCaseData();
         ID batchprocessid = Database.executeBatch(casedelete);
    
        Test.StopTest();   

    }
}

Hi,

Below is the batch apex and Test class.

global class DeleteCaseData implements Database.Batchable<SObject>, Database.Stateful{ 
    global Map<Id, String> errorMap {get; set;}
    global Map<Id, SObject> IdToSObjectMap {get; set;}
    
    global DeleteCaseData(){
        errorMap = new Map<Id, String>();
        IdToSObjectMap = new Map<Id, SObject>();
    }
    
    global Database.QueryLocator start(Database.BatchableContext BC) { 
        String clsDat = Date.today().addmonths(120).adddays(1).format(); //Date.today().adddays(1).format();
        system.debug('----clsdat----'+clsDat);
        String query = 'Select Id, status,Category__c,Origin From Case where status = \'Closed\''; 
        if(clsDat != null){
            query = query + ' AND ' + '( X18_Months__c =: clsDat OR X120_Months__c = :clsDat) ';
            system.debug('----query-1----'+query); //X18_Months__c =: clsDat OR
        }
        return Database.getQueryLocator(query);
    } 
    
    global void execute(Database.BatchableContext BC, List<SObject> scope) { 
        List<Case> CaseList = new List<Case>();
        for(SObject s : scope){
            Case cs = (Case) s;
            //cs.Status = 'New';
            CaseList.add(cs);
        }
        
        if(CaseList.size() > 0) {
            List<Database.DeleteResult> casdele = Database.delete(CaseList, false);
            Integer index = 0;
            for(Database.DeleteResult dsr : casdele){
                if(!dsr.isSuccess()){
                    String errMsg = dsr.getErrors()[0].getMessage();
                    errorMap.put(CaseList[index].Id, errMsg);
                    IdToSObjectMap.put(CaseList[index].Id, CaseList[index]);
                }
                index++;
            }
        }
    } 
    
    global void finish(Database.BatchableContext BC) { 
        //Send an email to the User after your batch completes 
        if(!errorMap.isEmpty()){
            string myid = 'ecsfdc.in@capgemini.com';
            //List<User> usrs = [Select id,email from user where profile.name = 'System Administrator'];
            AsyncApexJob a = [SELECT id, ApexClassId,JobItemsProcessed, TotalJobItems,NumberOfErrors, CreatedBy.Email FROM AsyncApexJob WHERE id = :BC.getJobId()];
            String body = 'Hi,\n \n' + 'The batch job ' + 'DeleteCaseData ' + 'has finished. \n' + 'There were ' + errorMap.size() + ' errors. Please find the error list attached. \n \n Thanks,';
            
            // Creating the CSV file
            String finalstr = 'Id, CaseNumber, Error \n';
            String subject = 'Case - Apex Batch Error List';
            String attName = 'Delete Case Errors.csv';
            for(Id id  : errorMap.keySet()){
                string err = errorMap.get(id);
                Case Cse = (Case) IdToSObjectMap.get(id);
                string recordString = '"'+id+'","'+Cse.CaseNumber+'","'+err+'"\n';
                finalstr = finalstr +recordString;
            } 
            
            // Define the email
            Messaging.SingleEmailMessage email = new Messaging.SingleEmailMessage(); 
            
            // Create the email attachment    
            Messaging.EmailFileAttachment efa = new Messaging.EmailFileAttachment();
            efa.setFileName(attName);
            efa.setBody(Blob.valueOf(finalstr));
            
            // Sets the paramaters of the email
            email.setSubject( subject );
            email.setToAddresses( new String[] {myid} );
            email.setPlainTextBody( body );
            email.setFileAttachments(new Messaging.EmailFileAttachment[] {efa});
            
            // Sends the email
            Messaging.SendEmailResult [] r = Messaging.sendEmail(new Messaging.SingleEmailMessage[] {email});   
        }
    } 
}

Test Class:

@isTest
public class DeleteCaseData_Test {
    
    Public static testMethod void myUnitTest() {
        
        Account ac = new Account();
        ac.Name = 'Test';
        ac.Customer_Serno__c = '123';
        insert ac;
        
        Contact con = new Contact();
        con.LastName = 'Testing';
        con.SSN__c='353535353535';
        con.SerNo__c='4353077';
        insert con;
        
        Product_Custom__c pd = new Product_Custom__c();
        pd.Name = 'Test';
        pd.Pserno__c = '1542';
        insert pd;
        
        Financial_Account__c fa = new Financial_Account__c();
        fa.Product__c = pd.id;
        fa.Account_Serno__c = '1200';
        fa.Account_Number__c = '125646456';
        fa.Customer__c = ac.Id;
        fa.Customer_Serno__c = '126464';
        fa.Product_Serno__c = '454564';
        insert fa;
        
        Card__c cd = new Card__c();
        cd.Card_Number_Truncated__c = '353453******5345';
        cd.Product__c = pd.Id;
        cd.People_Serno__c = '12456465';
        cd.Card_Serno__c = '45785415';
        cd.Prod_Serno__c='4746565';
        cd.People__c = con.Id;
        cd.Financial_Account__c =fa.Id;
        cd.Financial_Account_Serno__c = '784966';
        insert cd;
        
        List<Case> cslist = new List<Case>();
        Case cs = new Case();//(Status='New',Origin = 'Email', Category__c='None');
        cs.AccountId = ac.Id;
        cs.Financial_Account__c = fa.Id;
        cs.ContactId = con.Id;
        cs.Origin = 'email';
        cs.Status='Closed';
        cs.Card__c = cd.Id;
        cs.X120_Months__c = '2028-03-28';
        cs.X18_Months__c ='2019-03-28';
        cs.Category__c = 'None';
        cslist.add(cs);
        Insert cslist;
        
        Test.StartTest();
        
        DeleteCaseData casedelete = new DeleteCaseData();
         ID batchprocessid = Database.executeBatch(casedelete);
    
        Test.StopTest();   

    }
}