Hi all!

We're getting an API timeout when querying for a contact by phone number: "Your query request was running for too long."

It's only happening for one organization (queries for other customers of ours works fine).

Does anyone know if there query could really be taking this long or if there is some sort of firewall / whitelisting that needs to be performed by their company admin to allow access to a specific query?

Thanks,

Enlai