Is it possible to create a Flow/trigger that will log supporter/sales Reps on Chat(knows before asLive Agent) with status Online. the reps logs into Salesforce, but forget to log into Console/Chat – then our embedded chat on website is not working. Thanks in advance

Hi -
Maybe someone can help me?
error from Trailhead:
There was an unexpected error while verifying this challenge. Usually this is due to some pre-existing configuration or code in the challenge Org. We recommend using a new Developer Edition (DE) to check this challenge. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: VMIMIRRF

The unit  Customize Compact Layouts
https://trailhead.salesforce.com/trails/force_com_admin_beginner/modules/salesforce1_mobile_app/units/salesforce1_mobile_app_compact_layouts?trailmix_creator_id=005500000061vGUAAY&trailmix_id=salesforce-admin-certification

in Salesforce Mobil App Customization https://trailhead.salesforce.com/trails/force_com_admin_beginner/modules/salesforce1_mobile_app?trailmix_creator_id=005500000061vGUAAY&trailmix_id=salesforce-admin-certification
is having an Error. I have been working with my dev org all them time and this is the first time I got an error.
Thanks in advance