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  • M Jagadiswari
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2 replies

B2C Contacts Mapping to proper Business Accounts

We are working for an application  and basically it deals with education services, we have Accounts(universities/departments) and contacts(professors with university mail id).
 
For cases when a  customer sends an email from their personal mail instead of their university domain mail id in Salesforce, it becomes difficult to match.  Currently as an Interim Solution Service accounts were created and such customers are created  as contacts under these service Accounts. These Contacts have grown in number to 600K and needs to be mapped to the correct Business account. The contacts created under the Service Accounts are existing without proper account mapping .
 
Please recommend a suitable solutionother than Person Accounts . Appreciate a early response .