Hi,

For a Salesforce Org, in Production a Master Encryption key has been setup. I tried to create a sandbox, but, when  I login, I cannot access a screen, I have the following error message  : 

Encryption Key Unavailable
The encryption key number 1 used to encrypt this data was deleted. Contact your administrator to get access to the data. 

It makes it impossible to use the sandbox. Does any of you every had a similar issue? Or a clue how to solve this?

Thanks in advance ! 

Raphaël

Hi,

For a Salesforce Org, in Production a Master Encryption key has been setup. I tried to create a sandbox, but, when  I login, I cannot access a screen, I have the following error message  : 

Encryption Key Unavailable
The encryption key number 1 used to encrypt this data was deleted. Contact your administrator to get access to the data. 

It makes it impossible to use the sandbox. Does any of you every had a similar issue? Or a clue how to solve this?

Thanks in advance ! 

Raphaël