Hello, 
I created a visualforce page called "TestChat". In this visualforce page,  I added the Snap-Ins code with customization.

The Snap-Ins guide (https://resources.docs.salesforce.com/214/latest/en-us/sfdc/pdf/snapins_web_dev_guide.pdf), indicates  in the section called "embedded_svc.settings.extraPrechatInfo", that when we don't want to create contact records, only find them instead , it is necessary to put "doCreate":false.

I typed the aforementioned tag "doCreate":false" in my Snap-Ins code but it doen's work. Because it always creates a contact record . 
Could you please help me to solve this issue?
Thanks for advance! 

Rocio
 

Hello, 
I created a visualforce page called "TestChat". In this visualforce page,  I added the Snap-Ins code with customization.

The Snap-Ins guide (https://resources.docs.salesforce.com/214/latest/en-us/sfdc/pdf/snapins_web_dev_guide.pdf), indicates  in the section called "embedded_svc.settings.extraPrechatInfo", that when we don't want to create contact records, only find them instead , it is necessary to put "doCreate":false.

I typed the aforementioned tag "doCreate":false" in my Snap-Ins code but it doen's work. Because it always creates a contact record . 
Could you please help me to solve this issue?
Thanks for advance! 

Rocio