I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges.

For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead roles. Are those actual Salesforce Roles or more akin to Case teams?

The main reason I ask this is because the Error Message I get mentions something not spelled out in the requirements that I could see:

"Challenge Not yet complete... here's what's wrong:
We can't find the 'Customer Case Team' role. Ensure the Customer Contact can be tracked on Cases."

However, the requirements don't specifically mention creating a 'Customer Case Team' role.