When I go to setup -> Softphone Layouts I only see Softphone Layout section on the page. At the bottom of the page, there should be another section called Screen Pop Settings to allow for configuration for matching records, but the entire section is missing. Any idea why and what settings needs to change to enable this section? 

When I go to setup -> Softphone Layouts I only see Softphone Layout section on the page. At the bottom of the page, there should be another section called Screen Pop Settings to allow for configuration for matching records, but the entire section is missing. Any idea why and what settings needs to change to enable this section?